Privacy Policy — 77 Game Data Protection

1. Overview

This Privacy Policy applies to all services offered by 77 Game at 77game.run, including the website, the mobile app, the sports betting section, live casino, slots, fish games and all other platform features. When we say "77 Game", "we", "us" or "our" in this policy, we mean the platform operator.

When we say "you" or "your", we mean you as a registered player, a visitor to the website, or anyone using any part of the 77 Game platform in any capacity. This policy explains our practices in plain language so you actually understand what is happening with your data — not just in legal terms designed to be unreadable.

By creating an account with 77 Game or by continuing to use the platform after this policy has been updated, you confirm that you have read this Privacy Policy and understand how your data will be used. If you do not agree with any part of this policy, you should not use the platform.

2. Data We Collect

77 Game collects personal information in three main ways: information you provide directly, information generated by your use of the platform, and information received from third-party partners such as payment processors and identity verification services.

2.1 Information You Provide Directly

• Full name and date of birth (required for age verification)
• Mobile number and email address (for account communication)
• Payment method details — for example, your JazzCash or Easypaisa registered number, or bank account details for withdrawals
• Identity documents submitted during account verification (CNIC or other valid ID)
• Communications you send to our support team via live chat or email
• Any preferences or settings you configure within your account

2.2 Information Generated by Your Activity

• Login times, session duration and device type
• Games played, bets placed, amounts wagered and amounts won or lost
• Deposit and withdrawal transactions including amounts, dates and payment methods used
• Bonuses and promotions claimed and wagering progress
• IP address and approximate location at the time of login
• Browser type, operating system and app version

2.3 Information from Third Parties

When you use JazzCash, Easypaisa, Raast, bank transfer or card payments, our payment partners confirm transaction status and account ownership to us. Identity verification partners may confirm the validity of identity documents you submit. Fraud prevention services may flag unusual patterns associated with your account or payment method.

3. How We Use Your Data

Every piece of data that 77 Game collects has a specific purpose. We do not collect data speculatively or hold information that serves no operational function. Below is a clear breakdown of why we use each category of information.

3.1 Account Operation

Your name, contact details and identity information are used to create and maintain your 77 Game account, verify that you are who you say you are, and ensure that only you can access your account. Without this data, we cannot operate your account or process any transactions.

3.2 Payment Processing

Your payment method details — JazzCash, Easypaisa, Raast, bank account or card — are used solely to process PKR deposits and withdrawals. We pass necessary transaction details to our payment partners to complete these transactions. We do not store complete card numbers on our own systems.

3.3 Security and Fraud Prevention

Technical data such as your IP address, device identifiers and login patterns are used to detect suspicious account activity, prevent unauthorised access and identify potential fraud. If unusual activity is detected on your account, this data helps us investigate and take protective action quickly.

3.4 Responsible Gaming

Your gameplay data — session durations, total amounts wagered, frequency of play and deposit patterns — is used to monitor for signs of problematic gaming behaviour. This allows us to offer timely responsible gaming tools and, where necessary, intervene to protect players. You can read more about these tools on our Responsible Gaming page.

3.5 Platform Improvement

Aggregated and anonymised usage data helps us understand which games are most popular, where players encounter problems and how the platform can be improved. This analysis does not identify individual players and is used purely to make 77 Game a better experience for everyone.

3.6 Customer Support

When you contact our support team, we use your account data and communication history to resolve your query accurately and efficiently. Support communications are stored for quality assurance purposes and to provide consistent service if you contact us again.

3.7 Promotions and Bonuses

We use your account activity data to determine eligibility for promotions, process bonus claims, track wagering requirements and prevent bonus abuse. If you have opted in to marketing communications, we may also use your contact details to inform you about relevant promotions and offers.

4. Sharing Your Data

77 Game does not sell, rent or trade your personal information to any third party. We share data only where it is strictly necessary to operate the platform and protect your account. The categories of third parties we share data with are as follows.

4.1 Payment Processors

To process your PKR deposits and withdrawals, we share the minimum necessary transaction data with our payment partners, including JazzCash, Easypaisa, Raast and our bank transfer and card processing partners. These partners are contractually required to use your data only for the purpose of completing your transaction.

4.2 Identity Verification Services

When account verification is required, we may share identity document details with trusted third-party verification services. These services confirm the authenticity of submitted documents and help us meet our age verification obligations. They are not permitted to retain or use your data beyond verification purposes.

4.3 Fraud Prevention and Security

We may share technical account data — such as IP addresses, device identifiers and transaction patterns — with fraud prevention services to detect and stop fraudulent activity. This protects both individual players and the integrity of the platform as a whole.

4.4 Legal Requirements

In circumstances where we are legally required to disclose information — for example, in response to a valid legal order or to prevent serious harm — we will comply with applicable law. We will inform you of such disclosures where we are legally permitted to do so.

5. Payment Data

Given that 77 Game processes real PKR transactions, the security of your payment data is a particularly high priority. Here is exactly how we handle your financial information.

When you make a deposit using JazzCash or Easypaisa, the transaction is initiated through the respective mobile wallet's own secure interface. 77 Game receives a transaction confirmation reference from the payment provider — we do not receive or store your mobile wallet PIN or password at any stage.

For bank transfers and Raast payments, you initiate the transfer from your own bank app or online banking platform directly to the 77 Game receiving account. Your bank credentials remain entirely within your own bank's systems and are never visible to 77 Game.

For card transactions, payment data is handled by our PCI-DSS compliant payment gateway partner. Full card numbers are not stored on 77 Game servers at any point. Only transaction references and last-four-digit identifiers may be retained for account record purposes.

Withdrawal payments are processed back to the verified payment method associated with your account. This policy ensures that funds can only be returned to a method confirmed to belong to you, protecting against unauthorised withdrawal attempts.

6. Cookies & Tracking Technologies

77 Game uses cookies and similar technologies on the website and within the app. A cookie is a small text file stored on your device when you visit the platform. Here is a breakdown of the types of cookies we use and why.

6.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They keep you logged in during a session, maintain your game state and enable secure payment processes. You cannot opt out of strictly necessary cookies without also preventing the platform from functioning correctly.

6.2 Functional Cookies

Functional cookies remember your preferences — for example, your preferred game category, language setting or display options. These cookies make your experience more convenient but are not essential. You can disable them without preventing core platform functions from working.

6.3 Analytics Cookies

We use analytics cookies to understand how players use the platform — which pages are visited most, where players drop off and how navigation flows work in practice. This data is aggregated and does not identify individual players. It is used purely to improve the platform experience.

You can manage cookie preferences through your browser settings. Note that disabling all cookies may affect the functionality of certain platform features. 77 Game does not use cookies to track your activity on other websites or to serve targeted advertising.

7. Data Retention

77 Game retains your personal data for as long as your account is active and for a reasonable period thereafter to meet legal, financial and operational obligations. Below is a general guide to our retention periods.

• Active Account Data: Retained for the full duration your account is open and for a minimum period after closure to meet record-keeping requirements.
• Transaction Records: PKR deposit and withdrawal records are retained for the period required under applicable financial record-keeping standards.
• Identity Verification Documents: Retained for the period required to satisfy our age and identity verification obligations. Copies are securely deleted once the retention period expires.
• Support Communications: Chat logs and email correspondence are retained for a standard period after the query is resolved, for quality assurance and dispute resolution purposes.
• Technical Logs: Security and access logs are retained for a rolling period sufficient to investigate potential security incidents.

When data is no longer required and the retention period has passed, it is securely deleted or anonymised so that it can no longer be linked to any individual player.

8. Data Security

The security of your personal data is something we invest in continuously. 77 Game implements a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration or disclosure.

8.1 Technical Measures

• SSL/TLS encryption on all data transmitted between your device and our servers
• Encrypted storage for sensitive personal and financial data at rest
• Firewalls, intrusion detection systems and regular security monitoring
• Two-factor authentication options available for player accounts
• Regular security assessments and penetration testing

8.2 Organisational Measures

• Access to personal data is restricted to staff who genuinely need it to perform their role
• All staff with access to personal data are trained on data protection responsibilities
• Third-party partners handling personal data on our behalf are subject to data processing agreements

While we take every reasonable step to protect your data, no system is completely immune to risk. If you suspect that your 77 Game account has been compromised, contact support immediately so we can investigate and take protective action without delay.

9. Your Rights Over Your Data

You have meaningful rights over the personal data that 77 Game holds about you. These rights are not complicated — here is what you can ask for and how to do it.

• Right to Access: You can request a copy of the personal data we hold about you at any time. We will provide this within a reasonable timeframe.
• Right to Correction: If any of your personal data is inaccurate or out of date, you can ask us to correct it. For basic account details, you can update many of these yourself through your account settings.
• Right to Deletion: You can request that we delete your personal data. Note that we may need to retain certain records to meet legal, financial or anti-fraud obligations even after your account is closed.
• Right to Withdraw Marketing Consent: If you have opted in to receive promotional communications from 77 Game, you can withdraw that consent at any time by updating your notification preferences in your account or contacting support.
• Right to Raise a Concern: If you believe we have handled your data incorrectly, you can raise a concern with us directly via support. We will investigate and respond.

To exercise any of these rights, contact the 77 Game support team through live chat or email. We will respond to all data rights requests promptly.

10. Minors

77 Game is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. During registration, players are required to confirm their age and may be required to submit identity documents for verification.

If we discover or have reasonable grounds to believe that an account is held by a person under 18, that account will be immediately closed, all balances will be held pending investigation and any data collected will be handled in accordance with the obligations applicable to minors' data.

Parents and guardians are encouraged to use parental control software to prevent underage users from accessing online gaming platforms. If you believe a minor may have registered on 77 Game, please contact support immediately.

11. Policy Updates

77 Game may update this Privacy Policy from time to time to reflect changes in our practices, changes in the services we offer or changes in applicable standards. When we make changes, the updated policy will be published on this page with a revised date at the top.

Where changes are significant — for example, if we introduce a new type of data use that was not previously covered — we will take additional steps to inform registered players, such as an in-app notification or email. For minor clarifications or corrections, updating this page will be sufficient notice.

Continuing to use the 77 Game platform after an updated Privacy Policy has been published constitutes your acceptance of the revised policy. If you disagree with any update, you should stop using the platform and close your account.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with the 77 Game support team:

• Live Chat: Available 24 hours a day, 7 days a week through the website and app — the fastest way to reach us
• Email: [email protected] (copy manually — not a clickable link)
• FAQ: Visit our FAQ page for answers to common privacy and account questions

We aim to respond to all privacy-related enquiries within 48 hours. For urgent account security concerns, live chat ensures the fastest response.